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In the decision to deliver constructive criticism, intent is important. Read the scenario about delivering constructive criticism, and then answer the corresponding question about the
In the decision to deliver constructive criticism, intent is important. Read the scenario about delivering constructive criticism, and then answer the corresponding question about the senders intent.
Russell is on a business trip and is picking up his rental car. Normally, Russell reserves an economy car but gets a free upgrade. On this trip, he does not receive a free upgrade. The sales representative informs Russell that no fullsize rentals are available for the upgrade. Russell is frustrated because he doesnt like economy cars.
When he enters the lot to pick up his car, Russell notices a fullsize rental parked two spaces over. Russell is now even more frustrated and angry even though he should not expect a free upgrade. In retaliation, he decides to send a message delivering constructive criticism to the location manager regarding the service he received when picking up his car.
Consider Russells intent in this situation. Would his message likely be about constructive criticism in this circumstance?
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