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In the early days, the role of the IT department was to provide business intelligence. If a manager wanted to better understand what was happening
In the early days, the role of the IT department was to provide business intelligence. If a manager wanted to better understand what was happening with their product and their market, they would ask the IT department. The IT department would gather resources, analyze the data, and produce a report. As the industry developed, tools like Microsoft Excel began to empower managers to write their own reports, and the role of the IT department shifted to support that change. As markets have globalized, competition has increased. More variables are in play, and more data are needed to understand what is happening. Analytical tools have become more complex and require more skills to operate, and some of the old intelligence role has shifted back to IT. You have been given the task of developing a plan to adopt a business intelligence system to manage the IT department of an organization and all its resources. This can be any organization you wish; it does not have to be a real organization or company. The IT department in this organization must support at least 50 employees and no more than 500. The system may consist of a single application or a combination of
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