In the Harvard Business Review article, "Change Through Persuasion," Garvin and Roberto cite Paul Levy's success at Beth Israel Deaconess Medical Center. In a receptive environment, the heads, hearts, and hands idea means that employees do which of the following? In the Harvard Business Review article, "Change Through Persuasion," Garvin and Roberto cite Paul Levy's success at Beth Israel Deaconess Medical Center. In a receptive environment, the heads, hearts, and hands idea means that employees do which of the following? Hold subjective views of the causes of poor performance. Identify with the organization and its values that have historically worked. Have hands-on experience with the old ways that they hold near and dear. Compete best with thought-based campaigns about each department. Are emotionally committed to making change happen