In the lodging segment of the hospitality industry, many hoteliers allow front desk

and night audit staff to use their own judgment when deciding whetter to reduce

room rates to ensure room sales to call-in or walk-in customers. As a RM, what

specific training regarding prices and value do you believe such staff member should

have to aid them in making good decisions regarding the prices they quote? Who

within a lodging organization do you believe should be responsible for providing that

training?