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In the service industry, the crucial moment that exemplifies, enhances, or detracts from the customer's expectations is called ________. ANSWER Unselected The moment of truth
In the service industry, the crucial moment that exemplifies, enhances, or detracts from the customer's expectations is called ________. ANSWER Unselected The moment of truth Unselected The payoff Unselected The product value moment Unselected I DON'T KNOW YET
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Management Information Systems
Authors: James O'Brien
7th Edition
007293588X, 9780072935882
