In the technology company the IT department is in the process of selecting a new cloud service provider to meet us. Expanding data storage needs. The team has identified for potential vendors, offering various features pricing models and service level agreement as part of their due diligence. The IT team has thoroughly review the SLAs of each vendor to ensure they align with the companies requirements. The IT department wants to ensure they choose a vendor, but the most appropriate SLA to maintain critical business operations, which factors are essential for the IT department to consider when evaluating the SLAs of potential cloud service vendors