In the wake of several incidences of racially motivated violence, many companies, such as General Motors, Salesforce, Asana, Banner Health, and Slack, have pledged to be more intentional about improving their efforts for inclusion and diversity. Increasing inclusion and diversity is good for society and also good for business. Companies pursuing inclusion and diversity initiatives have written policies that are accessible to all employees as well as customers, and employees may be required to attend trainings to improve their communication skills with coworkers and customers with respect to diversity and inclusion.

Which of the following describes how a salesperson working for a large company could show a commitment to diversity and inclusion and thereby reduce risks in communication with customers?

Provide information about products and services that confirms what customers already know so that they are more willing to trust you as a source of information.

Consider the best$-$case scenario when speaking with a customer who is very different from you and work toward that outcome.

Consider the customers$$ point of view, including cultural nuances, sensitivity to specific words or terms, and level of education, in order to avoid blind spots in communications with them.

Provide a copy of the company$$s diversity and inclusion policy for the customer to read over to ensure them that you will be understanding of their background.