In this caselet a number of concepts, terms, and ideas are introduced, which help clarify processes in greater detail. The key ideas in this caselet are: Work in organizations is completed by business processes that consist of various steps that are executed in different parts of the organization. Key processes in an organization are procurement, fulfillment, and production. Working within functions has severe limitations and negative consequences that cannot be tolerated in the current global competitive climate. These problems are caused by the "silo effect" and poor coordination of activities across processes. Common problems are delays, excess inventory, and a lack of visibility across processes. Several "flows" are associated with a process. Physical, data, and document flows are associated with instances or occurrences of processes. Information flow is associated with both the instances of processes and the aggregate process level. Enterprise systems are essential in viewing organizations from a process perspective. Enterprise systems connect the work that is done across the organization and provide coordination, data access, and visibility across the process. They capture process data and help monitor the performance of processes, which can help the organization detect and diagnose problems. Processes have a financial impact on the organization. Financial impact is measured by the impact on financial statements such as the income statement and balance sheet. What are some of the key business processes in an organization? Do all companies have the same key processes? Why or why not? Q-1 What are the drawbacks of a functional organizational structure? What negative consequences do they lead to? Q-2 What is a business process? Explain the various "flows" associated with a business process. Q-3 What are enterprise systems? How do they differ from functional information systems? What is the value of enterprise systems to organizations? Q-4 Explain how processes affect the two key financial documents. Under what circumstances does a process step have an impact on a company's finances? Q-5 To Do: Read the given case-let, Involve in active research and investigation of Caselet's Subject Matter, and delineate the above queries