In this course you learned about 'separating the people from the problem', meaning you need to regard issues stemming from 'people' as separate from the issues being negotiated, and should try to address people issues arising from _________, _________, and _________ before getting down to the issues up for negotiation.

In this course you learned about 'separating the people from the problem', meaning you need to regard issues stemming from 'people' as separate from the issues being negotiated, and should try to address people issues arising from _________, _________, and _________ before getting down to the issues up for negotiation.

Perception, emotions, and communication

Opinions, ideology, and values

Opinions, gender differences, status differentials

Power, attitudes, and language barriers