In this module, we have discussed negative letters and how when we respond to disappointment in customers, we often need to start with a "nod of agreement." This allows the reader (audience) to feel heard and find a bit of similarity with the author of the letter.

For this assignment, I want you to note a short one or two sentences that can be used to get the nod of the audience that had listed the following complaints.

• Brought their partner out to dinner and received terrible service and food when celebrating a special occasion
• Finally received a product they have long-awaited and found it to be a disappointment
• A person who had a miserable experience trying to fly across the country to attend a family event that they almost missed
• A person who bought their first car from a dealership and it is a lemon they can't afford to fix
• A person who is disappointed that the politician they voted for has not fulfilled their campaign promises