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In this session, participants role-play with their preferred style for handling difficult employees. Managers and employees exchange roles and must reprimand or confront problem behaviors.

In this session, participants role-play with their preferred style for handling difficult employees. Managers and employees exchange roles and must reprimand or confront problem behaviors.

How to work with Problem Behaviors and Attitudes

a. Analyze the cause of the problem

b. Privately confront with a calm, nondefensive professional demeanor.

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