In which of the following situations would you want to use GOMS/KLM as an evaluation tool: (Choose the ONE best answer.)

A. Shopping mall movie rental kiosk assuming the user rarely ever rents movies B. Amazon's create an account process C. A teacher evaluation form that a student fills out once D. None of the above E. All of the above

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Which is NOT a goal of surprise in surpriseexplainreward: (Choose the ONE best answer)

a. to interrupt the user so as to make him/her attend to the surprise right away. b. to arouse the users curiosity. c. to interest the user in seeking an explanation. d. none of the above