In your group, develop initial plans to ensure successful change. Use the materials from this lesson to help guide your discussion. Answer the following questions:

How will you disseminate information about the change? Be specific about the process and techniques you will use. (Apker, Table 5.3)

Describe which demand(s) on health organization leaders (Table 5.4 Apker) are affecting the scenario you are exploring. How does this impact the change process?

Which leadership approach (Apker, pages 142-144) would be most effective in dealing with this change? Why?

What techniques will you use to deal with resistance to the change

Scenario 3: Your hospital just decided to purchase equipment to place old paper-based records on microfilm. Staff who were responsible for filing paper records will need to be re-trained and will now be working to scan all of the paper records. They are concerned about the change in their duties.