In your opinion is Ursula Burns more of a charismatic, transformational, or transactional leader? Or is she all of these leadership types?

2.Exhibit 9.4 identifies transformational and charismatic leader behaviors. In your opinion, which of the behavioral components does Ms. Burns exemplify?

3.A key attribute of servant leadership is that it transcends self-interest to serve the needs of others. Does Ursula Burns fit this bill?

4.Exhibit 9.3 identifies the qualities of charismatic and transformational leaders. Based on your knowledge of Ms. Burns, which of the ten qualities can you directly attribute to her?

5.What is the evidence that Ms. Burns employed the transformation process described and outline (see Exhibit 9.2) in the text?