In your role as a community service worker, as a student or a worker in another workplace you will have encountered situations where you have observed colleague's emotional well-being is placed at risk by internal or external factors. These include instances where compromised home or financial situations, abuse, violence, mental illness and lack of empowerment can contribute to a person being unable to develop and maintain emotional and psychological well-being.

Record two (2) reflections about how you have provided support to two (2) different colleagues to support, address and monitor their stress and emotional wellbeing.

Use the summary tables on the following page to record your reflections.

1. Structure each reflection using these points:

• Identify and record the issues experienced by the individuals
• Explore the underlying causes (these may be work or non-work related)
• Discuss how you provided non-judgemental support
• Provide examples of your communication techniques or tools to engage with the individuals
• Explain your use of a range of strategies (communication, information provision)
• Discuss if you needed to refer-on to additional advice or specialised services and how you identified the appropriate service/s
• Analyse the impact the provision of support had on your own well-being.