INCIDENT 1 Training at Keller-Globe Lou McGowen was worried as she approached the training directors "Whos going to do the teaching?" Lou asked. "I haven't even office. She supervises six punch press operators at Keller-Giobe, a maker seen the new system." of sheet metal parts for the industrial refrigeration industry, She had " "Well, Lou," said Bill, "the manufacturer has arranged for you to just learned that her punch presses would soon be replaced with a visit a plant with a similar systen. They'll also ship one of the punch continuous-feed system that would double the speed of operations, presses in early so you and your workers can learn to operate it : She was thinking about how the workers might feel about the new " "Will the factory give us any other training help?" Lou asked. systern when the training director, Bill Taylor, opened the door and said, _Yes, I have asked them to send a trainer down as soon as the "Come on in, Lou, I've been looking forward to seeing you." _irst press is set up. He will conduct some dassroom sessions and then After a few pleasantries, Lou told Bill of her concerns. "The opera- work with your people on the new machine." tors really know their jobs now. But this continuous-feed system is a After further discussion about details, Lou thanked Bil and whole new ball game. I'm concerned, too, about how the workers will headed back to the production department. She was confident that feel about it. The new presses are going to run faster. They may think the new presses would be a real benefit to her section and that her that their job is going to be harder." workers could easily learn the skills required. Bill replied, "After talking with the plant engineer and the production manager, I made a tentative training schedule that might make Questions you feel a little better. I think we first have to let the workers know 8-21. Evaluate Keller-Globes approach to training why this change is necessary. You know that both of our competitors 8-22. How might the use of social media assist Lou in trairing hef changed to this new system last year. After that, we will teach your people to operate the new presses