In-Class Activity 1 Outline some criteria that may be used to select suppliers. Explain how these criteria can also be used to evaluate supplier performance.

In-Class Activity 3 Briefly explain the reasons why a manufacturer may adopt JIT purchasing and JIT production management?

In-Class Activity 4 Explain how activity-based approaches can be used to calculate customer profitability

In-Class Activity 5 Explain the four categories of quality costs, including possible interactions between each category.

In-Class Activity 6 Naismith Ltd provides a computer (hardware and software) upgrading, servicing and repair facility to a variety of business and personal computer users. After a number of customer complaints, an issue which concerns the management of Naismith Ltd is the quality of service provided for clients. The operations manager has suggested that the company should introduce Total Quality Management (TQM) but the management team is unsure how to do and of the likely costs and benefits of its introduction.

Q1) Briefly explain TQM in the context of Naismith Ltd

Q2) Discuss the likely costs and benefits that would arise if Naismith Ltd introduced a TQM policy