include at least 5 recommendations of how Capitec Bank can improve both their financial performance as well as financial position

= \begin{tabular}{|c|c|c|c|c|} \hline \multirow{2}{*}{ R'000 } & \multicolumn{3}{|c|}{ Group } & \multirow[b]{2}{*}{2023} \\ \hline & Notes & 2021 & 2022 & \\ \hline \multirow{2}{*}{\begin{tabular}{l} Lending, investment and insurance income \\ Interest income calculated using the effective interest \\ rate \end{tabular}} & 24 & 18478160 & 19962749 & 24175550 \\ \hline & 24 & 16.544268 & 17454315 & 20783348 \\ \hline Interest income of financial assessts atFVTPL & 24 & & - & 415915 \\ \hline Loan fee income & 24 & 968658 & 968856 & 1087787 \\ \hline Net insurance income & 24 & 965234 & 1539578 & 1888500 \\ \hline Lending and investment expenses & 24 & (5055828) & (4856145) & (7001785) \\ \hline Interest expense & 24 & (4 984 423) & (4837898) & (6 992691) \\ \hline Loan fee expense & 24 & (71405) & (18247) & (9.094) \\ \hline Net lending, investment and insurance income & & 13422332 & 15106604 & 17173765 \\ \hline Transaction fee and commission income & 24 & 12039376 & 14533033 & 16561749 \\ \hline Transaction fee and commission expense & 24 & (3331885) & (4018567) & (5100638) \\ \hline Net transaction commission income & 24 & 8707491 & 10514466 & 11461111 \\ \hline Foreign currency income & & 409165 & 497605 & 494778 \\ \hline Foreign currency expense & & (298413) & (353212) & (332348) \\ \hline Net foreign currency income & & 110752 & 144393 & 162430 \\ \hline Dividend income & 25 & - & - & = \\ \hline Funeral plan income & 9 & 650249 & 905847 & 1430912 \\ \hline Other income & & 113813 & 290024 & 79200 \\ \hline Credit impairments & 26 & (7824721) & (3507754) & (6329385) \\ \hline Net income & & 15179916 & 23453580 & 23978033 \\ \hline Operating expenses & 27 & (9462434) & (12555023) & (11876702) \\ \hline Share of net profit of associates and joint ventures & 12 & (7063) & 36189 & 97750 \\ \hline Impairment of investment in associate & 12 & (122202) & - & \\ \hline Operating profit before tax & & 5588217 & 10934746 & 12199081 \\ \hline Income tax expense & 28 & (1 130 133) & (2407724) & (2491811) \\ \hline Profit for the year & & 4458084 & 8527022 & 9707270 \\ \hline Earnings per share (cents) & & & & \\ \hline Basic & 29 & 3850 & 7371 & 8415 \\ \hline Dilutes & 29 & 3848 & 7360 & 8392 \\ \hline \end{tabular} a) Horizontal analysk of the incorne statement: Sumbicoporition \begin{tabular}{|c|c|c|c|c|} \hline \multirow{2}{*}{ Rrooo: } & \multicolumn{4}{|c|}{ Group } \\ \hline & Note & 2021 & 2022 & 2023 \\ \hline \multicolumn{5}{|l|}{ Cash flovs from operating activities } \\ \hline Cash flows from operations & 361 & 31087476 & 503239 & (6679900) \\ \hline Income tas paid & 362 & (1357 299) & [2844582] & [2 545722] \\ \hline Interest received & 36.9 & & 16680581 & 20438606 \\ \hline Interest paid & 36.1 & & (4852841) & (6958 102) \\ \hline \multicolumn{5}{|l|}{ Dividend received } \\ \hline & & 2973017 & 14015537 & 4254882 \\ \hline \multicolumn{5}{|l|}{ Cash flows from investing activities } \\ \hline Acquisition of property and equipment & 13. & [543315] & [745 552) & (934422) \\ \hline Disposal of property and equipment & 13 & 10352 & 10810 & 16826 \\ \hline Acquisition of int angible assets & 15 & (293859) & (116 988) & (228841) \\ \hline Loans to group companies -granted & & & & - \\ \hline Loans to group companies-repaid & & - & - & - \\ \hline \begin{tabular}{l} Disposal of preference shares in subsidiary \\ Investment in term deposit investments \end{tabular} & 7 & [3275 G]) & {[1200000)} & (3650000) \\ \hline & 7 & 297567 & 800000 & 9000000900000 \\ \hline \begin{tabular}{l} Redemption of term deposit investments \\ Acquisition of financial investments at amortised cost \end{tabular} & 6 & {[38849758]} & {[63671460]} & (47216977) \\ \hline \begin{tabular}{l} Acquisition of financial investments at amortised cost \\ Redemption of financial investments at amortised cost \end{tabular} & 6 & 21026817 & 36477246 & 49652992 \\ \hline Acquisition of financial assets at FVTPL & & (1461000) & - & \\ \hline Redemption of financial assets at FVTPL & 5 & & 2960220 & \\ \hline Decrease in short-term money market investments & & 13863 & 11511 & - \\ \hline Acquisition of financial investments at FVOCI & 11 & - & (1725) & \\ \hline Interest acquired in associates and joint ventures & 12 & (25300) & & (61800) \\ \hline Acquisition of subsidiary net of cash acquired & 12 & (55000) & & \\ \hline \multirow[t]{2}{*}{ Insurance recovery-civil unrest } & 43 & & 198292 & \\ \hline & & (20477200) & {[252776461} & (1522222) \\ \hline \multicolumn{5}{|l|}{ Cash flow from financing activities } \\ \hline Dividends paid & 36.5 & (6130) & (3238052) & (6 189 475) \\ \hline Loans from group companies - granted & 36.6 & - & - & \\ \hline Loans from group companies - repaid & 36.6 & - & & \\ \hline Preference shares repurchased & 22 & (19528) & {[5183]} & (2540) \\ \hline Issue of institutional bonds and other funding & 17 & & 750000 & 750000 \\ \hline Redemption of institutional bonds and other funding & & (1807 383) & (1000000) & - \\ \hline Payment of lease liabilities & 36.7 & (248259) & [320 min] & (370303) \\ \hline Shares acquired for settlement of emplogee share options & 36.8 & {[160381]} & (17452) & (111234) \\ \hline Participants' contribution on settlement of options & 36.8 & 72104 & 20773 & 34146 \\ \hline laindaba Enzinhle Employee Share Scheme & 39.2 & & -1 & = \\ \hline \multirow[t]{2}{*}{ Treasury shares repurchased } & 22 & & & (120 593) \\ \hline & & (2169577) & {[3810031]} & (6003999) \\ \hline \multicolumn{2}{|l|}{ Effect of exchange rate changes on cash and cash equivalents } & 279 & 2772 & 52198 \\ \hline \multicolumn{2}{|l|}{ Net (dectease) Jincrease in cash and cash equivalents } & 7100679 & {[15069368]} & (3225 141) \\ \hline Cash and cash equivalents at the end of the year & 4 & 42208517 & 49309196 & 34239828 \\ \hline Cash and cash equivalents at the beginning of the year & 4 & 49309196 & 34239828 & 31014687 \\ \hline \end{tabular}