Incorrect Question 22 0 / 4 pts Which of the following is a key performance indicator of the internal business perspective in a balanced scorecard? return on investment service ratings from customers units produced per hour employee satisfaction ratings Incorrect Incorrect Question 25 0 / 4 pts Transfer pricing can be negotiated if a component can be purchased cheaper from outside the company incorrect excess capacity exists it serves the needs of the transfer manager the transfer price is credited to revenue to both divisions involved