India's leading Digital Health startup MFine announced a USD 48 million Series C . Mfine is an artificial intelligence-driven healthcare network. Mfine aims to offer on-demand healthcare platform that gives users access to virtual consultations with doctors via chat or video. Per the company, the app also allows users to book routine lab tests, medicine delivery and access comprehensive health packages. The $120 billion Health Delivery market in India is fast moving towards digitization, and similar to other sectors like payments, banking and education, technology players are building digital first services and vying for a significant share of the market.

QUESTION: Explain the concept of service-quality and SaaS concerning healthcare app