Indicate the answer choice that best completes the statement or answers the question.

1. Which of the following is an example of a tangible benefit?

	a.	A user-friendly system that improves employee job satisfaction
	b.	A sales tracking system that supplies better information for marketing decisions
	c.	A new website that enhances a companys image
	d.	An online package tracking system that improves service and decreases the need for clerical staff

2. _____ components can provide automated response to sales inquiries, online order processing, and inventory tracking.

	a.	Just-in-time (JIT)
	b.	Customer relationship management (CRM)
	c.	Automatic teller machine (ATM)
	d.	Total cost of ownership (TCO)

3. _____ provides vital protection and maintenance services for system hardware and software, including enterprise computing systems, networks, transaction processing systems, and corporate IT infrastructure.

	a.	User support
	b.	Database administration
	c.	Systems support and security
	d.	Network administration

4. During the _____ of the systems development life cycle (SDLC), a new system is constructed.

	a.	systems planning phase
	b.	systems support and security phase
	c.	systems design phase
	d.	systems implementation phase

5. Of the measures of feasibility, _____ assesses tangible and intangible benefits to a company in addition to costs.

	a.	schedule feasibility
	b.	technical feasibility
	c.	economic feasibility
	d.	operational feasibility

6. Projects where management has no choice in implementing them are called _____ projects.

	a.	discretionary
	b.	nondiscretionary
	c.	appended
	d.	concatenated

7. A _____ is a summary of a project request and a specific recommendation.

	a.	case for action
	b.	routine report
	c.	breakdown report
	d.	case for approval

8. Of the measures of feasibility, questions such as Does the proposed platform have sufficient capacity for future needs? and Will the hardware and software environment be reliable? should be considered while assessing _____.

	a.	schedule feasibility
	b.	technical feasibility
	c.	economic feasibility
	d.	ethical feasibility

9. Electronic data interchange (EDI) enables _____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory.

	a.	CRM (Customer relationship management)
	b.	EPOD (Electronic proof of delivery)
	c.	JIT (Just-in-time)
	d.	RFID (Radio frequency identification)

10. Hardware-based security controls include _____.

	a.	password fields
	b.	online forms
	c.	system patterns
	d.	biometric devices

11. In a typical organizational model, top managers _____.

	a.	develop long-range plans, called strategic plans, which define a companys overall mission and goals
	b.	provide direction, necessary resources, and performance feedback to supervisors and team leaders
	c.	oversee operation employees and carry out day-to-day functions, coordinating operational tasks and people
	d.	include users who rely on transaction processing (TP) systems to enter and receive the data they need to perform their jobs

12. One of the disadvantages of _____ methods of system development is that the overall project might be subject to scope change as user requirements change.

	a.	object-oriented analysis
	b.	agile
	c.	structured analysis
	d.	rapid application development

13. In object-oriented analysis, objects possess characteristics called _____.

	a.	properties
	b.	orientations
	c.	classes
	d.	inheritances

14. _____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced.

	a.	Accessibility
	b.	Relationship
	c.	Feasibility
	d.	Performance

15. Business support systems _____.

	a.	provide job-related information support to users at all levels of a company
	b.	simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied
	c.	process data generated by day-to-day business operations
	d.	include email, voice mail, fax, video conferencing, word processing, automated calendars, database management, spreadsheets, and integrated mobile computing systems

CASE

Critical Thinking Questions

Case 2-1

Lara, managing director of an information technology firm, has received a big project from one of their highly valuable clients. However,

the project received is different from the usual projects they handle.

16. Lara is involved in many other projects so she appoints a project manager for this project to ensure that the project is completed on time. This is an example of _____.

	a.	operational feasibility
	b.	economic feasibility
	c.	technical feasibility
	d.	schedule feasibility

17. A(n) _____ uses various symbols and shapes to represent data flow, processing, and storage.

	a.	process flow diagram
	b.	object model
	c.	data flow diagram
	d.	network model

18. Many large IT departments use a(n) _____ team that reviews and tests all applications and systems changes to verify specifications and software quality standards.

	a.	beta testing
	b.	quality assurance
	c.	alpha testing
	d.	acceptance verifier

19. Many hardware and software companies offer _____ for IT professionals, which verifies that an individual demonstrated a certain level of knowledge and skill on a standardized test.

	a.	spot identification
	b.	certification
	c.	education
	d.	accreditation

20. _____ refers to the practical resources needed to develop, purchase, install, or operate a system.

	a.	Operational feasibility
	b.	Technical feasibility
	c.	Schedule feasibility
	d.	Market feasibility

Identify the letters of the choices that best match the sentences or definitions.

a.	Schedule feasibility
b.	Electronic product code
c.	Customer relationship management components
d.	Systems development
e.	Electronic proof of delivery
f.	Systems request
g.	Just-in-time
h.	Preliminary investigation
i.	Organization chart
j.	Case for action

21. It typically starts with a systems request, followed by a preliminary investigation, which includes a feasibility study.

22. This might propose enhancements for an existing system, the correction of problems, or the development of an entirely new information system.

23. It is a system that provides the right products at the right place at the right time.

24. It is a technology that is expected to overshadow bar code technology in the future.

25. They provide automated responses to sales inquiries, online order processing, and inventory tracking.

26. With this application, a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list.

27. When assessing this, a systems analyst must consider the interaction between time and costs.

28. Its end product is a report to management.

29. It shows formal reporting relationships of a group.

30. It is a summary of a project request and a specific recommendation.