Information and Knowledge Management

Read the scenario below and answer ALL the questions that follow.

Clinicians are confronted by increasing amounts of clinical data for each patient they treat as well as an exponentially increasing volume of relevant medical research. While electronic health records and databases help physicians manage this rising tide of information, patient-specific recommendations provided by clinical decision support systems can do even more by improving decision-making and helping ensure patient safety. Perfect Cure Clinic is in the process of implementing a clinical decision support system to assist with real time data processing for quick and efficient decisions related to patient information and diagnosis.

Section A: QUESTION 1 (20 Marks) Apart from the benefits that the new clinical decision support system (CDSS) will provide to Perfect Cure Clinic, report to management on five (5) possible limitations of the CDSS.

QUESTION 2 (20 Marks)

Human brains are prone to error especially, when dealing with large volumes of information in a high-stress hospital environment. Computerized systems can take a labouring oar of sifting through tons of data and making countless comparisons to narrow down the number of possible decisions. Discuss in detail any four (4) examples of CDSS applications.

Section B:

QUESTION 3 (20 Marks) Every business that makes use of the Internet needs some kind of digital security measures. Failure to do so can result in a loss of money, time, and customer loyalty. Critically analyse any five (5) common cybersecurity threats facing businesses.

QUESTION 4 (20 Marks) Elaborate on how organisational culture and organisational structure impacts on the success of knowledge management.

QUESTION 5 (20 Marks) Discuss the concept of change management when implementing a new information system and explain in detail the strategies an organisation must take into consideration when implementing change.

QUESTION 6 (20 Marks) Knowledge management systems (KMS) enable organisations to better manage processes for capturing and applying knowledge and expertise. Knowledge workers are those who promote the creation of new knowledge and integrate it into the organisation. A document management system (DMS) is seen as a type of KMS. Discuss the Document Management System highlighting on the benefits and key features of DMS.