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SWL CHAPTER CAPSTONE CASE: Softwear,Limited (continued) The IT department includes Ann Hon, the director; Jane Rossman, the systems support manager; Zachary Ridgefield, the user support manager; and Ella Trung, the Web support manager. Figure 1-39 shows the organization of the IT department. At SWL, the systems support group also handles new systems development, network administration, a database administration. Information Technology Ann Hon Manager Systems Support and Security Web Support Zachary Ridgefield Ela Trung Web Support Administrator Administrator MIls Jacob Sara My Hana Rose FIGURE I-39 Organization chart of the IT department of SoftWear Limited. Systems analysts and programmers report to Jane Rossman, systems support manager. Systems analysts pri y analyze and design information systems. Programmers primarily develop, test, and implement code necessary for systems development, enhance ments, and maintenance. In addition to the current staff, SWL is planning to hire a programmer-analyst who will divide his or her time between systems analysis and programming duties. The technical support staff members are responsible for the system software on all SWL computers. They also provide technical advice and guidance to the other groups within the IT department. The operations staff is responsible for centralized IT functions, including SWL ame computer, and provides network and database administration. Current Systems SWL uses a manufacturing and inventory control system at its factories, but the system does not exchange data with SWLs suppliers at this time. The company's sales processing system handles online and catalog transactions, and produces sales reports. however, wants even more information about sales trends and data. A company intranet connects employees at all locations, and provides e-mail, shared calendars, and a document library. Most administrative employees have workstations with Microsoft Office applications, but SWL has not d company-wide training or help desk support. prov