Instagram food bloggers and critics have the ability to influence a large number of people since they interact with a large number of people. We can say that their ________ is extensive.*

3 points

Reputation

Experience

Perception

Scope of influence

Which of the followings is NOT a good technique to implement when encountering conflict?*

3 points

Tell off your customer and end the conversation satisfied that you had the last word

Focus on finding the best solution to the conflict

Listen to the other viewpoints that are being presented

Do not repress your anger, instead use it productively

Which statement is False about negotiation?*

3 points

Employees should keep on asking questions to collect all information about the customer

Companies policies should always be taken into consideration

It is important to try to understand what the customer is not saying

Customer service providers must solve same problems differently according to the customer relationship with the company

Tara runs the whole office operations of the office at the company. She wanted to take a break to do some phone calls; however, her boss kept reminding her that he can't hire additional worker and there's only her to meet customers. An unsatisfied customer is the result of:*

3 points

Employee's irresponsibility

Laziness

Inadequate staffing

Inappropriate attitude

A clothing store launched its business, and in order to succeed, they collected as much information as they can about their customers. However, the management realized that their sales are low and the customers complaining that the employees are not interacting with them but left by themselves to choose their products. What was the problem in this case?*

3 points

The company is not familiar enough with its customers

The employees are not maintaining consistency

The company is not credible

The customers are not being asked what their expectations are