Instmctions Watch the video and answer the questions. Follow guidelines in the syllabus. Submit your completed Case Study to this Dropbox. httpswwwdailymotion.com.'yideofxiocaw 1. List some of the factors that complicated the efforts of emergency crews [primarily fire, police, and medical personnel) in responding to the Madrid attack. 2. What is the response time goal and what progress has been made':I 3. Explain what the IBM BPM software does (pretend the person has never heard of it and use your own words}