The company Manufactures ABC decides to implement the "Services and customer service" course with employees in the Customer Service area. To do this, it appoints an expert instructor on the subject and two logistics coordinators.
The instructor began the training course by asking the question "what is the best way to serve the company's customers?" and then listened carefully to the participants' responses.

What type of assessment did the instructor apply in the example?
 

Select one:

Diagnosis
 

Formative
 

Of follow up
 

Summative