Question
The company Manufactures ABC decides to implement the Services and customer service course with employees in the Customer Service area. To do this, it appoints
The company Manufactures ABC decides to implement the "Services and customer service" course with employees in the Customer Service area. To do this, it appoints an expert instructor on the subject and two logistics coordinators.
The instructor began the training course by asking the question "what is the best way to serve the company's customers?" and then listened carefully to the participants' responses.
What type of assessment did the instructor apply in the example?
Select one:
Diagnosis
Formative
Of follow up
Summative
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Business research methods
Authors: William G Zikmund, Barry J. Babin, Jon C. Carr, Mitch Griff
8th Edition
978-032432062, 0324320620, 1439080674, 978-1439080672
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