Instruction: Complete ALL questions from this section using APA referencing QUESTION 1 Covid-19 has affected every sector across the globe, and the hotel industry is among the hardest hit. Hotels and airlines must find novel ways to attract guests to their establishments in order to break even. Like so many industries, hospitality will also see both subtle and substantial shifts in the postpandemic era. Some of which are already apparent today. The type of services usually offered have disappeared or watered down. The making of reservations or books have changed to hotels basically reducing rates in half in order to attract clients. The laws on how liquor, entertainment and attractions within the industry has been curved due to curfews and social distancing measures. This is indeed a challenging time for everyone but especially to the owners of business establishments. Employees have been laid off and various types of working arrangements have been introduced to keep the workers employed and the businesses operating. How can they survive! A. Examine THREE (3) BEST types of booking contracts that guests would choose to use in making their reservation in post pandemic. (6 marks) B. Choose ONE (1) type of booking contract from above and describe the benefits of using this medium in making their reservations. (6 marks) C. Recommend TWO (2) legislations that the hotel can use in the hospitality industry to remain viable. (8 marks) (Total 20 marks) QUESTION 2 The global economy, in the words of Nobel Prize-winning US economist Paul Krugman, was forced into a "medically induced" coma. In a number of global sectors, particularly anything involving face-to-face people interaction or the gathering of people, business and therefore revenues came to a near complete stop. This was particularly true in areas such as accommodation, airlines, attractions, restaurants and bars to single out the hospitality sector and its related industries. In the US, and globally, tens or even hundreds of billions of support have been provided to those affected. He noted that approximately 15 per cent of the businesses have reopened so far, bringing back no more than nine per cent of the total pre-COVID-19 employment, and that "we are looking at a slow recovery that will test the resolve", as JHTA members "take the necessary and costly hit to restart the engines of the sector" over the next three to four months. Jamaica had no choice but to open on June 15th, but if we want it to be able to take advantage of the new short-term leisure market opportunity (long haul leisure, cruise and business hotels will take a lot longer to come back) identified by global airline analysts, as the nearest market for US tourists (Bahamas recent actions have meant that they decided to take themselves out of the running for the next few months), then we need to immediately deal with the top-three issues - election or no election. A. Identify the issues in the case (2 marks) B. Discuss THREE (3) implications that the pandemic has on the employer employee relationship. (9 marks) C. Recommend how any TWO (2) labour laws can be amended to address the impact of the COVID-19 pandemic on the hospitality industry. (9 marks) (Total 20 marks) QUESTION 3 Maximo, a guest at the Lafayette Hotel, purchased some spare ribs, which he presented to the hotel chef with a request that they be cooked and brought to his room. This was done, but with the food delivery, the bill came to $100, which he was asked to sign. He refused to do so, claiming that the charge was excessive. That evening, he dined at the hotel caf, and was again asked to sign for the extra services, and again declined. The following Sunday morning, when he presented himself for breakfast, he was told that he would not be served. Maximo remained at the hotel until Tuesday, and had his meals elsewhere, and then he left. He is now suing the hotel claiming it wrongfully refused to serve him. A. Assess FIVE (5) key factors that hotels owe to registered guests. (5marks) B. Discuss whether or not Maximo has a case. (6 marks) C. Recommend to the hotel how they can claim for the money Maximo owes. (9 marks) (Total 20 marks)