Instruction: Complete ALL questions. Question 1 At Middlesex Family Medical Centre, families are our business. This Centre is the only medical specialty that provides comprehensive medical care in your county, regardless of age, sex, or the nature of the illness. It is unique in that it is concerned with the family as a unit and how family interactions affect health. They provide high-quality care for the whole family, night or day. Due to the prestige of this Medical Centre, there has been an increase in patients. Waiting to see a doctor in this facility has become annoying, aggravating and frustrating. A. Discuss FIVE (5) ways that the psychological aspects of waiting can be used to help patients at this facility feel like they are getting better service. (15 marks) B. Explain the term 'service culture' and how it may be applicable to Middlesex Family Medical Centre. (5 marks) (Total 20 marks)