Instruction

Like many concepts found in team work, conflict management has been widely discussed.

But, because there are many ideas and "buzzy terms" around its management, let's take time to examine actions or behaviors that can be developing--what is happening when we sense conflict, but people are not naming the problem. What are we likely to see, when the tension is hidden?

Seeing conflict:

These signs can include

• strong feelings
• quick or unexpected responses
• emotional intensity from others
• bullying or insistence on 1 approach
• trying to cover up incompetence
• just feeling lost or confused

Take a moment to view these video:

https://www.youtube.com/watch?v=F6Zg65eK9XU

1. Make a list from your reactions from viewing the video.
2. Make a 2nd list of behaviors you might observe from a that can suggest conflict, or conflict about to bubble up.
3. What is 1 step you can take as a team member, if you sense conflict about to erupt?