Instructions: 1. Describe the kind and strategies of control applied by your manager to control the employees' job. Be specific by showing examples. In case you are not working, please, refer to your last job. (Customer service Rep for a\c company) 2. Evaluate the control system applied by your manager by following the 9 characteristics of effective controls. According to the result of this analysis, please suggest how to improve it. Submit the project as an attached word document written in APA Requirements. The project's structure is as follows: 1. Cover page 2. Abstract (1 page) 3. Main Body (Three components: Introduction to the Company, what is your company about; Question 1 and Question 2). Main body must be, at least, four pages in length). 4. Conclusions (1 page) 5. References (1 page). Course textbook must be included in the references. Late submission will not be accepted