INSTRUCTIONS: Answer the given case analysis.

I. Case Statement Dela Croix Tours, a well-known tour operator in Manila, provides guided tours to foreign tourists who travel to the Philippines. Dela Croix Tours has a fleet of travel buses and tour vans that transport tourists to various places around the country, including beaches, historical places, and cultural attractions. In one of the summer months, Dela Croix Tours had a lot of bookings for a tour package on Palawan Island, which is renowned for its beautiful beaches and natural beauty. To meet the demand for the tour package, Dela Croix Tours had to hire a transportation company, which was a local company known for providing transportation services. On one of the trips, a van belonging to Dela Croix Tours, which was carrying tourists to some island-hopping activities, had a mechanical failure. This caused a lot of delays and inconvenience for the tourists, as some of them had to fly back to Manila. Further investigation revealed that the van had not undergone regular maintenance checks according to Philippine transportation regulations, and that the driver had not obtained the necessary professional license for operating a commercial vehicle. Legal Issues: . Breach of Contract: Dela Croix Tours had a contract with Dela Rouge Transport Services to provide safe and reliable transportation for their tour groups. The mechanical failure of the van constituted a breach of this contract, leading to financial losses and customer dissatisfaction. 2 Negligence: Dela Rouge Transport Services failed to conduct regular maintenance checks on their vehicles, leading to the mechanical failure during the tour. Additionally, hiring a driver without the proper license indicates negligence on their part. 3. Consumer Protection: The delayed tour and missed flights resulted in additional expenses and inconvenience for the tourists. This raises questions about consumer rights and protections in the tourism industry, particularly concerning compensation for disrupted travel plans. 4. Regulatory Compliance: Dela Rouge Transport Services violated Philippine transportation regulations by operating a vehicle without proper maintenance and hiring an unlicensed driver. This highlights the importance of regulatory compliance in ensuring the safety and quality of transportation services in the tourism sector. II. Case Format. Use this format in answering the following questions per box. I. OVERVIEW OF THE CASE Create an overview of the case based on the given statement. Use the 5We and 1H ( if applicable) II. DETAILS OF THE CASE A. Identify and analyze the legal responsibilities and liabilities of Dela Croix Tours and Dela Rouge Transport Services in this cave (There are four legal issues, analyze those four iggues) III. LEGAL REMEDIES B. Discuss the potential legal remedies available (refer ONLY to the lectures given) to the affected tourists for the losses and inconvenience they experienced IV. ROLE OF THE GOVERNMENT C. Evaluate the role of government agencies and regulations in addressing transportation jegues 3 ensuring Comgumer protection in the Philippine tourism industry. V. RECOMMENDATION D Propose recommendations for improving transportation safety standards and regulatory compliance within the tourism sector to prevent similar incidents in the future.III. Rubrics for Evaluation. Refer to this rubric for your examination. Criteria Excellent (10 points) |Good (7 points) Fair (5 points) Poor (2 points) Criteria Excellent (10 points) |Good (7 points) Fair (5 points) Poor (2 points) tourism industry. insights into the suggestions for into existing Considers the strengths and improvement regulations or Provides effectiveness of weakmesses of suggestions for comprehensive existing regulations current regulations. improvement. analysis of DELA and proposes CROIX Toure' and Offers a detailed Identifies basic potential DELA ROUGE Lacks in-depth analysis of legal legal improvements. Transport Services' responsibilities and responsibilities and analysis of legal legal responsibilities liabilities, covering liabilities for DELA " responsibilities and Proposes well- Legal and liabilities, liabilities. Provides key aspects such as |CROIX Tours and thought-out Offers vague or Responsibilities including contractual breach of contract DELA ROUGE limited or recommendations for |Offers reasonable impractical and Liabilities obligations, inaccurate Provides basic and negligence Transport Services improving recommendations recommendations Analysis negligence, and Identifies relevant Addresses breach of Information transportation safety for improving recommendations for improving regulatory regarding breach of legal principles and |contract and standards and transportation safety for improving transportation compliance. contract and regulatory standards and transportation their application to negligence to some safety and Thoroughly examines negligence. the case. extent. Recommendations compliance within regulatory safety and regulatory the impact of breach for Improvement the tourism sector. compliance. regulatory compliance. Does of contract and Considers preventive |Includes some compliance but not address negligence on both measures and long- preventive measures lacks specificity or preventive parties term solutions to and suggestions for Toverlooks key measures or long- prevent similar addressing systemic |aspects. Presents a term solutions incidents. Provides iggues. comprehensive adequately. actionable discussion of Discusses potential Provides limited or guggestions. potential legal Identifies some remedies available to legal remedies available to the legal remedies inaccurate information The cage analysis the affected tourists, available to the The case analysis is lacks clarity, affected tourists but _ regarding legal considering financial affected tourists, exceptionally well- Legal Remedies covering financial remedies. Lacks The case analysis is |The case analysis is coherence, and structured, clear, and Discussion losses, lacks depth in understanding of well-organized and adequately ffective losses and consumer inconvenience, and discussion or easy to follow. Overall lear, with a logical |presented but may communication of protection aspects. relevant consumer Demonstrates consumer protection Provides reasonable overlooks certain protection laws and Presentation and flow of ideas and lack some clarity or legal concepts laws. Offers insights aspects of legal excellent writing suggestions for legal recourse Clarity skills, logical flow of effective have minor Contains significant into the feasibility recourse Communication of organizational organizational or and effectiveness of legal recourse options. ideas, and effective legal concepts. 19gues. writing issues that various legal communication of hinder remedies. legal concepts. understanding. Evaluates the role of Discusses the role Shows a limited Role of government agencies of government Identifies the basic understanding of Government and regulations IN agencies and role of government the role of Agencies and addressing regulations in agencies and government Regulations transportation 19gues addressing regulations but agencies and Evaluation and ensuring transportation issues lacks depth in regulations. Does consumer protection and consumer evaluation or not provide in the Philippine protection. Provides meaningful insight