Instructions

Case Response Paper

• Read the HBR Case Spotify: Face the Music (Update 2021)found in the HBR course packet
• Review the Spotify: Equity and Impact Report 2021 https://s29.q4cdn.com/175625835/files/doc_downloads/gov-docs/Spotify_Sustainability_Report_2021.pdfLinks to an external site.

Answer the following questions in your case response paper:

1. What are a few key macro environmental trends (consider PESTEL - political/legal, economic, socio-cultural, technological, and environmental trends) impacting Spotify and the legal music streaming industry?

2. Describe Spotify's business model. Why has Spotify been successful versus other legal music streaming services? What are a few key challenges?

3. What did you find most notable from a strategic standpoint in the Spotify: Equity and Impact Report 2021?

4. Outline some strategic recommendations to improve Spotify's future outlook.