Instructions: Develop your skills at writing order, credit, and collections messages by responding to the following situations.

COLLECTION MESSAGES. You work in the credit department at Kartneys. Mr. Martin Reed, 29994 N East Road, Covington, IN 47932, opened an account at Kartneys in January. He paid each month as agreed

until the June 1 payment was due it did not arrive. You billed him on July 1 for the overdue balance of $181.69 ($179 plus interest of $2.69) and included an impersonal reminder.

a. On July 15, you still have not heard from Mr. Reed. Write a personal reminder message for $181.41 (including additional interest)

b. By August 1, you have had no response to the letter you sent in Part a. Now write a letter requesting and explanation. The amount due is $184.41 (including additional interest.

c. Its 15, and Mr. Reed has not responded to your letter in Part b. Now write a letter using a firm appeal. The amount due is $181.41 plus interest for a total of $187.13.

d. September 1 arrives and you still have not received a response to any of the letters youve written to Mr. Reed. Write the last call for payment of $189.85.