Instructions:

Use the following scenario to answer the questions:

The client, a large retailer, has given you a brief to improve their business process management. There is currently no link between core business functions and the processes that support them. There is also no consistent method to identify opportunities and build business cases for process efficiency and optimisation. Potential process risks, weaknesses and process costs are hard to identify. These inefficiencies impact the performance of the entire organisation. They also hamper efforts in organisational change.

a.Provide a detailed description of how you will prepare for elicitation, including the types of elicitation; and

b. Prepare preliminary questions that you would ask in order to obtain the information you think you would need.