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InstructionsRemember this requires you to cite your resources. Do not write your opinion. Case StudyObjectivesExplain the reasons for creation of a virtual teamEvaluate the assignment
InstructionsRemember this requires you to cite your resources. Do not write your opinion. Case StudyObjectivesExplain the reasons for creation of a virtual teamEvaluate the assignment of a team leader based on employee characteristicsInvestigate communication technology used for virtual team meetingsAssess motivation theories and strategies to identify solutions for motivation concernsAssess diversity statistics in regard to developing a diversity improvement planCreate a written reportInstructionsReview the following case study and answer the questions for the scenario by creating a written report to the president of the company.ScenarioJennifer is the vicepresident of coding operations of a company that offers remote coding services. The company is located in the Midwest, but has client sites nationwide and in India. Jennifer oversees five regional managers and to this point each region has operated fairly autonomously. With the recent expansion to India, Jennifer saw her time spent in communication with the regional managers grow. She finds herself answering the same question multiple times and puts out the same fires across the country. Jennifer hired each regional manager and knows their capabilities well. She is confident that given the opportunity they can come together as a team and selfmanage in areas such as recruitment, training, compliance, and customer satisfaction. Jennifer would be kept in the communication loop, but would not be a member of the team.The regional managers are the following individuals.Northeast: Devon, a yearold single African American male. He has a bachelors degree in biology and the Certified Coding Specialist CCS and Certified Coding SpecialistPhysicianbased CCSP credentials. He has been with the company for two years. He came from a consulting company where he was a remote coder for eight years. He has been vocal about the lack of minority representation and lack of a diversity plan in the company.Midwest: Sarah, a yearold married white female. She has a bachelors degree in business and the Registered Health Information Technician RHIT and CCS credentials. She has been with the company for five years and has worked her way up from a temporary coder to regional manager. Sarah is concerned about the decreasing motivation among the coders in her region.South: Alice, a yearold divorced white female, has a masters degree in business administration MBA and the Registered Health Information Administrator RHIA CCS and CCSP credentials. She has been with the company from day one, almost years. She came to the company from a management position at a large teaching hospital, and relocated to the South in order to care for her elderly mother. Alice is worried that the younger managers will perceive her need to care for her mother as a lack of commitment to the organization.West: Maria, a yearold married white female. She has a bachelors degree in HIM and the RHIA credential. She has been with the company for four years and worked her way up from a temporary coder to a regional manager. Maria echoes Sarahs concerns about decreasing motivation.India: Pavan, a yearold single Indian male. He is a medical doctor MD with no coding credentials. He has less than one year with the company. Pavan has not vocalized any personal concerns with either Jennifer or other regional managersAssumptionsJennifer is the team sponsor. She expects to be kept in the communication loop.All of the US employees have met facetoface at least once. Pavan has not met any employee in the United States facetoface.There are no immediate plans to bring the regional managers together for facetoface meetings.All coders go through an intensive orientation, but once they are on their own, there is no formal quality check plan. There are no written policies and procedures for recruitment, training other than a coding orientation program or logging of customer feedback.Current company statistics indicate that upper level management is percent white female, middle level management is percent white female, and coding professionals are percent white femaleDeliverablesCreate a report to send to the president of the company. The report should include the following components:Recommendation for creating a selfmanaging team including the rationale for creating the teamOutline of communication technology to be used for meetingsSuggest a person for appointment of a team leader and provide a rationale for the choiceRecommendations for frequency and time for meetingsAssessment of the need for a diversity planDescription of three strategies to address motivation concerns Components of the report:Recommendation for creating a selfmanaging team Outline of communication technology to be used for meetings Suggestions for a team leader Frequency and time for meetings Assessment of a need for a diversity plan Description of three strategies to address motivation concerns
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