Insurance House (IH) has announced that its Annual General Meeting has approved the distribution of a four per cent cash dividend to its shareholders. In his address to the shareholders, Mohammed Abdulla Alqubaisi, chair of Insurance House, said: "Despite 2020 being a game changing year for everyone, Insurance House registered a net profit of Dh10.89 million. Considering the upheavals endured due to the pandemic over the course of the year, this is a resilient performance that provides a solid foundation for sustained profitable growth in the near future." Alqubaisi added: "Gross premiums written during 2020 weighed in at Dh217.37 million. Net premiums earned in 2020 were slightly lower at Dh150.17 million compared to Dh153.13 million in the previous year. At the same time, net claims incurred during 2020 held flat at Dh84.21 million compared to Dh84.41 million in the previous year. As a combined result of the above, net underwriting income for 2020 was at Dh47 million." "Despite volatile equity, fixed income and real estate markets, overall Investment Income from a carefully managed and welldiversified investment portfolio was maintained at Dh6.81 million in 2020 compared to Dh6.89 million in the previous year. This performance is a direct result of our conservative approach to investments and liquidity management under volatile market conditions," Alqubaisi continued. "Our strategy is to compete on the basis of differentiated product offerings, improved digital capabilities and superior service quality. Going forward, profits from core insurance activities will be driven by continuous fine-tuning of our risk underwriting capabilities, increased use of digital channels to extend customer reach and enhanced controls in our claims management processes," Alqubaisi concluded. 1. You are required to discuss what does the statement "profits from core insurance activities will be driven by continuous fine-tuning of our risk underwriting capabilities" means and what do you think that how the company can fine-tune (improve) its risk underwriting capabilities