Interactive designs obtain knowledge of the problem at hand by questioning the user. Interactive design is a user-oriented field of study that focuses on meaningful communication of media through cyclical and collaborative processes between people and technology. Successful interactive designs have simple, clearly defined goals, a strong purpose and intuitive screen interface. 

Explain with hybridized diagrams, the concepts of user-orientation, meaningful communication, cyclical , collaboration, and processes in a CHATBOT system for a customer service point.