Interest Based Approach Scenario: Conflict? You Can 'Bank' on It!

Using your knowledge of the principles, processes and skills of IBA, analyze the following anticipated conflict for the scenario below.

You are the vice-president in charge of operations, for the Pleasantville National Bank. The Board of Directors of the Bank has authorized the upcoming year's budget to include $2.5 million for renovation of the Bank's Central Branch. You have a seasoned team, each with a minimum of 10 years' experience and all are top-notch performers for the Company.

Project Director: (Driver)

Story: Has lost monies in past due to failure to meet deadlines Monies are available for a six month window. Afterwards, funds not spent are lost, not applied for next fiscal year. Project must be inspected every two months before next two months are allotted.

Budget Analyst: (Analytical)

Story: Has had to 'save the day' several times in past, because of Marketing Consultant made last minute 'design changes' that affected budget and deadlines. Wants project expenditures to align with work descriptions and all expenditures must have three bids when item is over $1,000.

Creative Marketing Consultant: (Expressive)

Story: Has felt 'stifled' in past projects by rigid restrictions that he 'can never

change anything -it's always in stone and change is part of the creative process. Wants to have a set budget and not have to come back to continually ask for approvals for more monies

Human Resource Representative: (Amiable)

Story:

In the past, feelings of office workers and support staff are never taken into account. Constant changes made to times and dates for renovations-feel disruptive, left out, and then left to 'clean up the mess' and somehow keep doing the day to day job over noise and confusion. There will be significant displacement of office spaces while certain renovations take place. Wants a specific schedule of when and where each project will take place so as to minimize disruption of office procedures and stress to office employees.

Activity:

Outline a hypothetical Interest Based Approach (IBA) to identify the FUNDAMENTAL INTERESTS of each STAKEHOLDER and 'Brainstorm' OPTIONS as the group searches for solutions that accommodate ALL the fundamental issues of each stakeholder and and can be mutually agreed to.