INTERNATIONAL SHIPPING AND DELIVERY DHL leads the world in developing innovative, tailored solutions in international express shipping and logistics delivery. Although making extensive use of IT in operations, DHL did not have a comprehensive solution for current and future needs that reported or monitored business processes. The company also needed to organize its administration to create a better, transparent overview of administrative costs and case handling. DHL Express Sweden needed an environment for improved decision making and enhanced customer experience. A data warehouse and reporting application were built to monitor DHL's Nordic activities. The system provides DHL with an overview of all product areas. DHL now has a data warehouse that provides major benefits in its daily operational activities. A drastic drop in IT costs and significantly better information to make critical decisions provide added value of the business intelligence (BI) solution How are they applying Data Warehouse and Business Intelligence technologies