Introduction

When you are a part of a business, you have to understand and follow the consumer protection laws in your state and country. You should also understand the rights of the consumers. There will be situations where you have to solve customer complaints. You have to be adept at doing this for the betterment of your business.

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Directions and Analysis

Task 1: Consumer Protection Laws

Perform online research on consumer protection laws in your state. Then, write short essay on the legal provisions pertaining to the rights and responsibilities of consumers.

Task 2: Consumer Complaints

Write short essay on the process of resolving consumer complaints.