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iques drawn from business management- Discuss any themes (characteristics) of New Public approach with reference to the Eskom scenario. Answer ANY THREE (3) questions in

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iques drawn from business management- Discuss any themes (characteristics) of New Public approach with reference to the Eskom scenario. Answer ANY THREE (3) questions in this section. Question 3 (20 marks) Discuss at least 5 different approaches to quality improvement that the public services authority has used to improving quality in your municipality

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