is confident that giving employees the authority and customers, and providing them with the training and resources to help them do so$,$ will improve morale within the company, create customer satisfaction, and grow revenues.

Lauzy also wants to make workers throughout the organization feel more appreciated. He plans to continue meeting with them on a regular basis to seek their advice. He hopes his work colleagues will eventually respond to his leadership style. He has already encouraged middle managers to get employees more involved in decision making, and has suggested some problem$-$solving techniques the managers could try.

Although he thought that changing the rigidity of the company culture would be his first challenge at the new firm, Lauzy quickly realized that there were no standards in place to measure the progress of changes in internal morale, customer satisfaction, and profitability. He has asked managers in those departments to spend more time setting performance standards and then monitoring actual performance. Lauzy is confident that in a relatively short period of time internal changes will lead to good company performance. As a member of top management, Lauzy performs a variety of important tasks.

Lauzy seems to prefer a$($n$)$ style of leadership.

autocratic

participative

free$-$rein

altruistic

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