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Is process improvement alone a sufficient response to Spirit Airline's declining profits? What other changes should Spirit Airlines make? In what ways can the airline


  • Is process improvement alone a sufficient response to Spirit Airline's declining profits?
  • What other changes should Spirit Airlines make?
  • In what ways can the airline integrate empathy into its dealings with both employees and customers? Do you think it would make a difference?
  • What measurable outcomes should Spirit Airlines seek during the process improvement effort? Why?

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