Question
Is telephone use, procedure and demeanor important to the quality of patient relationships? Why? How does the use of the telephone including telephone procedures affect
Is telephone use, procedure and demeanor important to the quality of patient relationships? Why? How does the use of the telephone including telephone procedures affect the patient’s perception of medical care?
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Yes telephone use procedure and demeanor are indeed important to the quality of patient relationships When patients interact with healthcare providers over the phone their experience and perception of medical care can be greatly affected Firstly telephone etiquette and demeanor play a vital role in establishing trust and building rapport with the patient Speaking in a polite friendly and empathetic manner can make the patient feel valued and listened to which ultimately strengthens the patientprovider relationship ...
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Microbiology A Systems Approach
Authors: Marjorie Kelly Cowan
4th edition
978-007340243, 73402435, 978-0073402437
