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________ is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs. Question
________ is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs. Question 24 options: A) Performance B) Customer retention C) Customer loyalty D) Quality E) Value
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Information Technology for Management Digital Strategies for Insight Action and Sustainable Performa
Authors: Efraim Turban, Carol Pollard, Gregory Wood
10th edition
1118994299, 1118994290, 1118897781, 9781118897782, 978-1118994290
