1. Is there a cause-and-effect linkage between improvements in the measures in theinternal business-process perspective and the measure in the customer perspective? That is, would you add other measures to the internal-business-process perspective or the customer perspective? Why or why not? Explain briefly.
   

AQ-lo (Caltex, Inc.) Caltex, Inc. renes gasoline and sells it through its own Caltex Gas Stations. 0n the basis of market research, Caltex determines that 60% of the overall gasoline market consists of \"service- oriented customers\