• Is there a difference between what is actually happening and what should be happening?
• How can you describe the deviation, as specifically as possible?
• What is/are the cause (s) of the deviation?
• What specific goals should be met?
• Which of these goals are absolutely critical to the success of the decision
• Are there any ethical considerations?
• Develop a diagram or flow chart to graphically illustrate the problem
• Identify all of the stakeholders this problem impacts
• Consider content in Chapter 3 The Organizational Environment and Culture and Chapter 4 Ethics and Corporate Responsibility