_____ is thinking about how others are likely to think and feel about a change.

Select one:

1. Perspective taking

2. Desiccation

3. Regression

4. Internal therapy

According to Eddie Erlandson, many senior managers are _____, in that they are fast thinkers who have opinions on every topic and are analytical, data-driven, impatient, and think that they are smarter than most other people.

Select one:

1. subservient princes

2. "alpha" males

3. "theta" geniuses

4. introverted men

Which of the following is NOT a part of Kurt Lewin's three-stage model of change?

Select one:

1. Pouring

2. Unfreezing

3. Changing

4. Refreezing

Under the communication strategy of _____, information that is limited to core organizational issues is quickly provided to staff who are passive recipients.

Select one:

1. tell and sell

2. spray and pray

3. underscore and explore

4. withhold and uphold

According to Lengel and Daft, which of the following media is the lowest in the media richness hierarchy?

Select one:

1. Impersonal static media

2. Personal static media

3. Interactive media

4. Physical presence