IT department was in itself inefficient at explaining its needs in terms of costs, resource requirements to the upper management, and There were inherent structural faults, like the relationship managers had limited vertical area responsibility so no one was sure who was handling the responsibility and who was accountable. IT was totally hidden from the business side, no one really knew the inner workings of IT, and how people from business could therefore use it for business benefits. The decentralized structure as explained in the previous answer is the way to go as this structure can ensure how business and IT can be aligned to each other and hence IT strategy can