It has almost become a mandatory practice for companies to ensure that employees have fun at work. Manyworkplaces now have fully-stocked lounges, games rooms, funky painted walls, and regular social events. Afew even have a slide to travel down to the next floor. However, some experts warn that imposing fun at workcan have negative consequences. "Once the idea of fun is formally institutionalized from above, it can lead toemployees becoming resentful," warns one critic. "They feel patronized and condescended, and it breeds angerand frustration." Apply the model of perception, attitudes, and behaviour to explain how fun activities mightimprove customer satisfaction, as well as how they might result in poorer customer satisfaction.